I'm having a problem ordering. Why might this be?

Common problems include entering the incorrect number of items in your shopping cart; entering the wrong address or credit card number; and not filling out a required field. Double-check that you have filled in all of the boxes correctly before submitting your order. This will ensure that your order is processed promptly and that you receive the exact order you’re expecting.

Be aware that If you would like to pay by credit card it is sometimes necessary to scroll down in the shopping cart to see this option clearly (depending on the size of your display screen).

Will I receive a confirmation of my order?

Yes. You will receive an email confirmation within a few hours of placing your order. Please print out and keep a copy of your email confirmation.

When will my DVD ship?

Please allow 4-10 working days.

When will I be billed and funds taken from my account?

Normally, your card will be charged and funds debited from your account within 48 hours of your order.

Who is taking my money?

Your credit card payment is to Primbridge Ltd, European representative of the film production company. Your purchase of our film will go directly to the filmmakers, not to middlemen or distributors, thus enabling us to make more films in the future . We truly appreciate your support!

Will I receive notification of shipment?

You will receive an email confirmation as soon as your goods are dispatched.

I have a question about the film that is not related to a problem with ordering. Who do I contact?

For general queries, please contact info@dtkmovie.com

Returns

Damaged DVDs will be replaced free of charge. However, Primbridge Ltd reserves the right to refuse replacement if a customer has previously requested and received a replacement DVD.

Privacy

WE take your privacy seriously. Read our privacy policy.

Authorized Use of DVDs

US federal law provides severe penalties for unauthorized reproduction, distribution or exhibition of copyrighted pictures and videotapes and DVDs.

The DTK and FASTER DVDs are meant for sale only and are not intended for use as "for rental" merchandise by their buyers. Home video stores and services that are interested in working out rental relationships with Primbridge Ltd should contact business@fastermovie.eu.com.

If you are interested in screening DTK and/or FASTER in a theatrical venue, please contact business@fastermovie.eu.com as such screenings are subject to licensing agreements with us.

Need further assistance?

For any problems with DTK or FASTER merchandise purchased from our online store, please contact service@fastermovie.eu.com. Please provide your order number, name, address and the reason you are contacting customer service.

A representative will contact you via email in 1 – 2 days to resolve the problem.

We hope you’ll be happy with your DVD.